Note: Your progress in watching these videos WILL NOT be tracked. These training videos are the same videos you will experience when you take the full ProPALS Recertification program. You may begin the training for free at any time to start officially tracking your progress toward your certificate of completion.

Show full transcript for Effective Communication video

When team member roles are miscommunicated or unclear, the whole team performance will suffer. We all know that poor communication creates confusion. This can result in procedures being done incorrectly, medication errors, disagreements among team members and drastically reduce a patient’s chance of survival. Therefore, we must practice effective communication techniques in order to provide the best care possible.